1 hour ticket response
We are committed to offering a quick and proper solution to every client support ticket posted by a customer. Our expert customer service team representatives will examine your request and will offer you the most effective solution. We offer a 1–hour response time guarantee for all tech support tickets. In fact, our average client support ticket response time has proved to be 20 minutes.
A Top–Class Client Support Service
Our customer service team representatives possess enormous experience in the cloud website hosting market and are professional enough to come up with a rapid answer to your problem. If, however, the issue at hand is not within the competency of a support engineer, the technical support ticket will be sent to a developer or system administrator for additional investigation.
A User–Friendly Help Center
Built into the Online Control Panel is an easy–to–navigate Help Center section, which offers various sources of information. You can browse through a routinely updated knowledgebase featuring web hosting account management articles and web site administration articles, check our instructional video tutorials or check the F.A.Q. repository.