Client Support Channels
A 1–Hour Response Guarantee
We provide a 60–minute response time guarantee for every ticket or email that you submit to our help desk staff. We will quickly respond to all general queries and forward right away the issue to our administrators if additional assistance is required. If you make use of our Managed Servers package, we will perform any of the included server administration services at a time that has been discussed with you beforehand.
An Exceptional Technical Support Service
Our tech support staff will be online for you 24–7 should you require help working with our Online Control Panel or with any of the applications that we have preinstalled for you on the dedicated web hosting server. Furthermore if you require assistance tackling all the standard administration tasks on your dedicated web hosting server, you can have a glimpse at the Managed Servers package, that includes data backup hard drive space, Operating System updates every week, troubleshooting and software installation services, server monitoring and restarting procedures, etc.
A User–Friendly Help Section
Each dedicated server comes with our free Online Control Panel, which sports a fully detailed knowledgebase and a set of instructional video tutorials. Whenever you need assistance working with the Online Control Panel, just click the Help or Videos buttons in the upper right corner.