Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Giving top notch support prompt is our main priority, so that we back up each cloud website hosting plan with a one hour ticket response warranty. Once you fill in a ticket or post an email, our user technical support team will do all they possible can to present the most adequate solution to your situation and to provide you with guidance in a timely fashion.

  • Top quality support service
  • A Top–quality Support Service

  • Our help support service is provided by a crew of competent techs who are ready to react to your query right away. It is easy to speak to the technical support staff by launching a support ticket from your Online Control Panel or by submitting us an e–mail. On working days, you may also call us on the phone or take advantage of the live chatting service.

  • Intuitive help center
  • An Intuitive Help Section

  • DataTide.com - Web Hosting’s Control Panel boasts a broad practical knowledge base that is included in all areas. In each area, you’ll find a Help control key that will load for you a group of step–by–step tutorials on how to take advantage of a particular element or execute a specific action. Furthermore, we have created course movies that will help you get a better idea of the Control Panel’s interface.