The presence of the customer and tech support that a cloud website hosting company provides can tell you a lot about the services they supply as well. In case you are allowed to use only e-mails and tickets, you have most likely found a reseller not the actual hosting provider. If this is the case, you'll have to wait for a few days so as to have a problem resolved as the reseller may not be checking their communication regularly or they may need to get hold of the true website hosting company for extra assistance. If the provider provides you with different means of communication with fast response time that are available at any moment, they're almost certainly the top provider, not only a reseller. So you will get timely assistance and quality support since they'll have instant access to the servers where your account will be created. Whatever the trouble - technical or sales, it's always much better to get hold of your website hosting company right away via your preferred way of communication.
24/7 Customer Support in Cloud Website Hosting
All our cloud website hosting offer you 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our services before you make an order or you're a current customer and you have any question or some difficulty, you can contact us anytime, which includes weekends and holidays. We have multiple channels to get in touch with us - several phone lines globally for your convenience and live chat support for billing, pre-sales and general questions; emails and support tickets for more technical matters or any matters which require more time to research and deal with. Unlike various other website hosting providers, our trouble tickets come with a guaranteed max reply time of just one hour, therefore whatever the problem is, it'll be resolved timely and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you choose, you are able to benefit from our 24/7 tech support services even on public holidays. All of your sites will be available all the time and so will we. With a lot of communication options, you'll be able to choose the easiest method to contact us and inquire about our services if you do not have an account yet, or get assistance if you are already one of our customers. You'll be able to give us a call, start a chat with a live agent, send an e-mail message or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with 1-hour answer time guarantee, though it hardly ever takes over 20 min to get assistance regardless of the nature of the problem. With our customer and tech support services, we will be available for you when you need us, not a couple of days later.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server from us, you can contact us 24/7 for any kind of server-related issue or forvarious problems or questions associated with the pre-installed software the server comes equipped with. If you have not acquired your VPS server plan yet, you're able to find out a lot more about our services by giving us a phone call or by employing our live chat service. For more tech issues, you should send an email or open a support ticket from your billing Control Panel and you will receive assistance within less than 1 hour irrespective of the time of the day, even on holidays and weekends. The actual answer time normally doesn't extend past thirty minutes. If you're looking for assistance for third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can include to each and every VPS plan and our admins will help you with any installation or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum answer time guarantee, you will receive quick support when you obtain a dedicated server through our company. Our customer and tech support teams are available 24/7/365, which means that every time you open a ticket via your billing account or you send an email message about any kind of problem with your server or the pre-installed software on it at any time of the day, you will receive an answer within the hour, even during holidays. Our ticketing system is the better option in case the matter in question requires a longer period of time to be resolved or when it should be forwarded to our admins, because it is much easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you're able to call us or talk to a live agent employing our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also help you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 too.