Discover just what phone support includes within the web hosting world.
You will find lots of cloud website hosting providers on the market, still most of them are resellers who have restricted resources, especially when it comes to support. A good way to distinguish them is the option to get in touch with the company by phone. The type of support that you'll have through this channel of communication may vary based on the supplier - a few of them provide you with experienced phone support, various others offer common and customer support only as some issues are more time-consuming and it would be quicker to be resolved via a support ticket, particularly when the situation needs to be escalated. However, it is good to find that you could always contact your web hosting provider since there are plenty of small-scale matters that can be resolved efficiently and in a timely manner through a telephone call, not mentioning that you're able to get more information regarding the services before you become a customer.
Phone Support in Cloud Website Hosting
We believe that the option to talk to a live representative is very important, for that reason we have 3 support lines globally (Australia, USA and UK) and you have the option to contact us over the phone for fourteen hours every day. In case you consider acquiring one of our cloud website hosting
, for example, you'll be able to call us and find more about our solutions before you order in order to make sure that we do meet all system requirements for your sites. Following your order, you can get in touch with us about all the sales and / or billing problems you may have, or get any general or basic tech info that you need. We have tried to find the optimal balance between telephone and ticket support, so for strictly technical matters you can use our ticketing system, which will help you keep track of the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server
plans that we offer feature real-time phone support for fourteen hours daily. In case you hesitate which package is suitable for your web sites, you'd like to find out more about a plan's specifications or you need any other type of information about our solutions, you can call any of the local phone numbers which we have in the U.S.A., the United Kingdom and Australia and our customer support agents will help you. If you currently own an account, you'll be able to get in touch with us about sales and general matters, although we are usually able to help with a lot of tech issues as well. For entirely tech troubles you'll need to take advantage of our integrated ticketing system where the communication between you and our technical support team will be in one place, which is the better option in case the trouble requires more time to be taken care of or it has to be escalated to our sysadmins.