One-Hour Response Guarantee in Cloud Website Hosting
Our cloud website hosting include a 1-hour response guarantee, which goes to say that no matter what enquiry or difficulty you might have, we will always be there to lend you a hand. The fact is, it seldom takes more than half an hour to get an issue sorted out or an enquiry answered, and this is valid for both technical and sales matters. Our client support staff representatives are available 24-7, even on official holidays and weekends, which goes to say that you will always receive timely assistance. We realize precisely how valuable time can be, so by the time we reply to your email or trouble ticket, we will have probed into the matter and, if we haven’t found a solution, we’ll give you more information about what you have to do on your end, if the circumstances demand it. With our support service, you can be certain that there will be someone to help you straight away, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a support ticket via your hosting Control Panel or send an email connected with your semi-dedicated server, you will obtain a reply within no more than 60 minutes. You can touch base with us at any time with regard to billing, general or technical issues and considering that we will be at your disposal 24 hours a day, 7 days a week, you’ll always get help in a well-timed manner. Depending on the particular question or issue, we’ll supply you with more info, eliminate the problem if it has been caused by something that’s within our reach or instruct you on what steps to take if you have to configure a particular setting for a web application that we can’t access. You can forget about waiting for an entire day for each response. Actually, in most cases we answer emails and tickets within 20 to 25 minutes max.