One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how does it boost user experience?
If you ever have any queries regarding the web hosting service or if you experience a problem with your sites, you’ll need to touch base with the respective web hosting company’s tech support team. It may not make any difference how quickly they’ll reply if you’ve got a query of a general nature, but an issue such as an ill-applied software app update, for instance, may lead to your website becoming damaged or invisible on the World Wide Web. And the longer you wait for the support team to help you out, the longer the site will be out of order. In case you offer goods or services online, any downtime will influence your website in a harmful way and you can lose existing or prospective customers. Lots of hosting providers, primarily resellers, handle tickets and emails within 24 hours, but in the Internet world that is way too long, since clients will rarely go back to a site that isn’t functioning properly for extended intervals.
One-Hour Response Guarantee in Cloud Website Hosting
Our cloud website hosting
include a 1-hour response guarantee, which goes to say that no matter what enquiry or difficulty you might have, we will always be there to lend you a hand. The fact is, it seldom takes more than half an hour to get an issue sorted out or an enquiry answered, and this is valid for both technical and sales matters. Our client support staff representatives are available 24-7, even on official holidays and weekends, which goes to say that you will always receive timely assistance. We realize precisely how valuable time can be, so by the time we reply to your email or trouble ticket, we will have probed into the matter and, if we haven’t found a solution, we’ll give you more information about what you have to do on your end, if the circumstances demand it. With our support service, you can be certain that there will be someone to help you straight away, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a support ticket via your hosting Control Panel or send an email connected with your semi-dedicated server
, you will obtain a reply within no more than 60 minutes. You can touch base with us at any time with regard to billing, general or technical issues and considering that we will be at your disposal 24 hours a day, 7 days a week, you’ll always get help in a well-timed manner. Depending on the particular question or issue, we’ll supply you with more info, eliminate the problem if it has been caused by something that’s within our reach or instruct you on what steps to take if you have to configure a particular setting for a web application that we can’t access. You can forget about waiting for an entire day for each response. Actually, in most cases we answer emails and tickets within 20 to 25 minutes max.