Live Chat Support
Find out about the Live Chat service and just what it consists of.
A live chat is a real-time way of communication between a hosting provider's support crew and its customers. It's an efficient way to get some information about the web hosting services or have some issue resolved because you are talking with a live agent. The benefits of using a real-time chat service rather than calling or opening a ticket are the smaller possibility of errors any time you exchange info like usernames or domain names, the quicker response time as the communication is real-time as well as the fact that you do not have to stay on the chat all the time - you can do something else entirely while the agent investigates the issue in question. In addition, you will be able to join a live chat room from any computer that's connected to the web, avoiding the phone fees that you'll need to pay when you're calling to another country.
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Live Chat Support in Cloud Website Hosting
As a part of the support services that we supply for our
cloud website hosting, you can find live chat support which is available each and every day, even on holidays. You're able to contact us regardless if you already own an account or not, considering that we will support you with all sorts of things, ranging from giving you basic information regarding our services in case you are not our customer yet and you are thinking about acquiring one of the plans, to assisting you with creating an e-mail account in an email client. Part of the issues are more technical and time-consuming, which means that you'll need to use the ticketing system which is built-in the Hepsia website hosting Control Panel, but we can save you time and help you in real time on our live chat for various things.
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Live Chat Support in Semi-dedicated Servers
We provide live chat support that is designed for all of our potential and active clients. If you're thinking about a new web hosting account, you are able to chat in real time to one of our representatives and obtain more info about our
semi-dedicated servers so as to select the perfect plan for your web sites. If you already have an account with us, we will assist you timely with general, billing and first-level techissues. Although in some cases you will have to open a ticket as there're situations that can't be resolved through a live chat, we'll be able to assist you with various standard tasks, such as installing an e-mail account in an email client or forwarding one domain name to another one. This way, you'll get timely assistance and you'll save many hours.
