In case you’ve purchased a hosting package and you’ve got certain enquiries related to a given feature/function, or if you have faced a certain challenge and you need assistance, you should be able to touch base with the respective customer support team. All web hosts use a ticketing system regardless of whether they provide other ways of contacting them apart from it or not, as the most effective way to tackle a problem most often is to use a ticket. This method of correspondence renders the replies exchanged by both parties simple to follow and allows the help desk support staff representatives to escalate the issue in case, for instance, a server admin should get involved. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you will need to use at least 2 separate accounts to get in touch with the client care staff and to actually administer the hosting space. Non-stop switching from one account to the other can often be a headache, not to mention the fact that it takes a long period of time for most hosting companies to process ticket requests.
Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting
from us, you’ll never have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any trouble ticket while you’re browsing your files or configuring various account settings. The ticketing system is being strictly monitored 24/7 by our client support team representatives and the response time is maximum sixty minutes, but it rarely takes more than 20 minutes to get help. Unlike other hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you need and request info in regards to any technical or billing issue. Also, you can read a collection of educational articles, which will help you resolve the most commonly confronted complications yourself.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we use is built into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers
, which means that you won’t need a separate support platform to contact our client support team – you can do this on the spot in case you face a difficulty. Submitting a new ticket requires a couple of clicks and tracking down an older one is just as easy. With our clever search functionality, you can swiftly find any ticket that you have posted in the past. You can submit a ticket at any particular time since our support team members are available 24-7 and respond within the hour, even though it seldom takes that much to get a response. With Hepsia, you’ll have everything in one location and you can just forget about the need to log in and out of two or more platforms to fix a simple issue.