Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from us, you’ll never have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any trouble ticket while you’re browsing your files or configuring various account settings. The ticketing system is being strictly monitored 24/7 by our client support team representatives and the response time is maximum sixty minutes, but it rarely takes more than 20 minutes to get help. Unlike other hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you need and request info in regards to any technical or billing issue. Also, you can read a collection of educational articles, which will help you resolve the most commonly confronted complications yourself.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we use is built into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, which means that you won’t need a separate support platform to contact our client support team – you can do this on the spot in case you face a difficulty. Submitting a new ticket requires a couple of clicks and tracking down an older one is just as easy. With our clever search functionality, you can swiftly find any ticket that you have posted in the past. You can submit a ticket at any particular time since our support team members are available 24-7 and respond within the hour, even though it seldom takes that much to get a response. With Hepsia, you’ll have everything in one location and you can just forget about the need to log in and out of two or more platforms to fix a simple issue.